By Australia Post Business Lounge Editorial Team
Customers were disappointed when James Ready beer left off the quirky cap messages for which the Canadian brand had become renowned. Here’s how agency Leo Burnett turned the mistake into an award-winning campaign.
The challenge
James Ready includes messages under its caps to amuse customers. In June 2010, more than a million bottles of James Ready beer were sent out with blank caps. Within days, the company started receiving letters, emails and even videos from confused customers. Agency Leo Burnett was asked to create a campaign that would explain and apologise for the mistake to customers. Continue reading

